TMD Suite – Delivery Partner Setup

 Enable Delivery / Courier Partner (Shipping Extension) Important: Create Courier Account First

Before configuring the delivery partner in TMDSuite, you must create an account with the selected courier/delivery service provider.

After account creation, the courier company will provide:

• API Key

• API Token / Authentication Credentials

• Base URL / API Endpoint

These credentials are mandatory to connect the courier service with the TMDSuite Profile and enable delivery features.

Step 1: Open Shipping Extensions

• Go to Extensions → Extensions

• From Choose the extension type, select Shipping

You will see the available shipping methods.

Step 2: Select Delivery / Courier Partner

• Locate Delivery (Courier Partner)

• Ensure the Status is set to Enabled

• Click on the Edit (✏️) button

  Step 3: Configure Courier Company Details

  Inside Delivery Service Settings, enter the courier partner information:

  • Title – Display name of the delivery service (e.g., Delivery / Courier Name)

  • API Key – API key provided by the courier company

  • Base URL – Courier API base URL (e.g., tracking or service URL)

  • API Token – Secure token provided by the courier partner

  • Sort Order – Priority order for checkout display

  • Status – Set to Enabled

  ⚠️ Note: Valid API credentials are mandatory to activate delivery services.

  Click Save to store the courier partner configuration.

  4. Add Pickup Address (Mandatory Step)

  After configuring the courier partner, you must add a pickup address.

  Navigation Path

  Website Builder → Pickup Address

  Step 1: Open Pickup Address Form

  • Go to the Website Builder menu

  • Click on Pickup Address

  Step 2: Enter Pickup / Warehouse Details

  Fill in all required pickup information:

  • Warehouse Name

  • Person Name (Contact person)

  • Email Address

  • Mobile Number

  • Address

  • Pincode / Zip Code

  • City

  • Country

  • Zone / State

  Ensure all details match the courier partner records.

  Click Save to confirm the pickup address.

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  5. Final Connection Confirmation

  Once both steps are completed:

  • Courier partner API details are saved

  • Pickup address is added successfully

  Your TMD Suite system is now connected with the Delivery / Courier Partner.

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  6. Generate Delivery Label from Orders

  After successful integration, you can generate delivery labels directly from orders.

  Order Flow

  1. Go to Orders → Order List

  2. Open a confirmed order

  3. Select Generate Delivery Label

  4. System sends order & pickup details to the courier API

  5. Delivery label / AWB is generated

  You can now:

  • Print shipping label

  • Track shipment using courier tracking

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  7. Delivery Charges Calculation

  Delivery charges are calculated based on:

  • Configured delivery charge type

  • Distance between pickup address and delivery address

  • Order value (if applicable)

  Charges are automatically added to the order bill.

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  8. Reports & Tracking  (delivery partner panel)

  After logging in to the delivery partner panel provided by the related delivery channel

  Admins can view:

  • Total deliveries by partner

  • Completed vs failed deliveries

  • Delivery commission report

  
  

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  9. Edit / Disable Delivery Partner

  • Go to the Delivery Partners List

  • Click Edit to update details

  • Toggle Status to disable the partner temporarily

  Disabled partners will not appear for new orders.

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  10. Common Issues & Troubleshooting

  Courier not connecting?

  • Verify API Key and API Token

  • Check the Base URL provided by the courier

  Delivery option not visible in orders?

  • Ensure Shipping → Delivery is Enabled

  • Confirm the Pickup Address is saved

  Label generation failed?

  • Check order address completeness

  • Verify courier service availability for the pin code

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  11. Best Practices

  • Add multiple delivery partners for backup

  • Clearly define service areas

  • Regularly review delivery performance reports